Alongside this major construction work, we have also standardized processes across the business with the implementation of a new product development dashboard and achieved ISO 22301, which strengthens our business continuity processes.
These steps all support operational delivery, through the automation of back-end operations and the simplification of processes. They also ensure that robust management controls are in place and make the best use of resources, driving productivity and adding value to the business.
For example, at the end of 2023 , we started to implement RPA (Robotic Process Automation) to systematize key operations by using software robots to automate regular tasks such as data entry or processing loan applications. This has saved the business time and resources whilst enhancing quality control procedures.
Shared Services activities are also delivering wider benefits aligned with the Bank’s ambitions and those set out in Vision 2030. New ways of working are driving environmental sustainability by automating processes, incorporating new energy efficiency measures, eliminating the use of single-use plastics, and reducing waste in everyday operations.
As we move forward into 2024, Shared Services will continue to focus on delivering the facilities and infrastructure required to maintain Bank Albilad’s transformational journey. We will continue to improve processes, drive efficiency, and deliver value to both internal and external customers.